Service Portfolio Developer - Under tillsättning eller tillsatt, ej sökbar

We have an exciting opportunity for an ambitious team player to join Azelio and our team, within Commercial Aftermarket Services, a key role in Azelio’s commercial development and global expansion. We are looking for someone who can develop our Service Portfolio, including Service agreements that meets customer needs and provides customer satisfaction throughout the complete life cycle.

You will be responsible for our Service Portfolio, developing and continuously improve it to meet market needs. As Service Portfolio Developer you will work closely with Business Development, Azelio’s operations, technical teams, and the partners/clients to maximize our values, throughout the life cycle.

Your position

You will continuously develop our Service Portfolio and Value based Pricing Strategy, covering customer needs with aligned processes for excellent customer experience and deliveries across our target segments and geographical markets. You understand the needs of our customers and make sure we meet our high set targets for service, to generate customer loyalty and successfully pave the way for new projects and orders.

• Develop a good understanding of the company’s market segments, products, and aftermarket services
• You will have meetings with our clients and partners
• Work with internal departments to ensure the understanding of our customer’s needs, including traveling to our main sites in Gothenburg and Åmål for continuous improvements
• Liaise with the finance team and logistics departments as needed
• Use, update, and improve our CRM system to ensure it fully supports customer satisfaction and our processes
• Support Business Development Managers and Country Directors as needed

Your profile

To be successful in this role you should have a passion and persistence to translate customer needs into business benefits. You have a Bachelor's or Master’s degree in Engineering or Industrial Economics. Having worked with B2B for more than 5 years, preferably within Aftermarket, is a plus.

You have strong business process mapping skills for continuous enhancement and efficiency. You are fluent in English and have excellent written and verbal communication skills. Additional languages like Swedish, Arabic, or French is a plus.

You will be based in Stockholm and report to Commercial Director Aftermarket Services. You have the availability for international travel, more than 60 days of domestic and international travel per year.

We offer a challenge in an exciting company with elevated expectations and great committed colleagues. We are constantly curious - we want to be in the technology leading edge and push forward development. You get the opportunity to work in an entrepreneurial environment with its opportunities and challenges and feel the satisfaction of contributing to the sustainable energy solutions of the future.

If you have questions, please contact Mats Ottosson, Commercial Director Aftermarket Services, at mats.ottosson@azelio.com or +46 703 857008

Welcome to visit our web page www.azelio.com to get more insight